FAQ Samui Palm Beach Resort

Hotel in Koh Samui

FAQ

To ensure your pleasant stay, these are things you need to know before your arrival. Guests are kindly advised to contact Samui Palm Beach Resort directly for more information.

1. Check-in and Check-out Time
Check-in time is 2 PM until midnight. After 12 AM, your bookings will be considered as no-show and penalties as per conditions will apply. For late check-in, please inform us prior to your arrival. Otherwise, Samui Palm Beach Resort reserves the right to welcome replacement bookings. Check-out time is 12 PM (noon.) Guests can stay free-of-charge in the room until 1 AM. For late check-out, please inform us prior to your check-out date as we might need the room for our next guests. Late check-out fees, applies all year-round, are:
– 1 PM – 3 PM is 500 THB
– 3 PM – 6 PM is 1,500 THB
– 6 PM onward will be charge as 1-night stay.

2. Wi-Fi Service
Free Wi-Fi is available in lobby area and at Trade Wind International Restaurant from 10.30 – 2300. In-room Wi-Fi can be purchased at front desk. Each account is valid for 24 hours after its first usage and can be used for 1 device at a time.

3. Payment Policy
Under a “No pay, no key” manner, guests have to settle payment before check-in. Additional charges during your stay, i.e., mini bar, room service, transfer etc., can be settled 1 day prior to your check-out.

4. Accepted Credit Cards
Samui Palm Beach Resort only accepts Visa and MasterCard cards.

5. Child Policy
All children are welcome to Samui Palm Beach Resort. Babysitters and baby cribs can be arranged for free upon request and depend on availability. All children under 3 years old can stay free of charge in a crib or using existing bed. Extra bed for children 3 – 11 years old is 750 THB/night.

6. Extra Bed Policy
The maximum number of extra bed in each room is 1. Extra bed for children 2 – 12 years old is 750 THB/night. Extra bed for children over 12 years old and adults is 1500 THB/night.

7. Pet Policy
Pet is not allowed in resort area.

8. Special Requests
Special requests are subject to availability and additional charges may apply.

9. Transfer and Shuttle Service
Airport transfer can be arranged at 200 THB/person/trip. We have a free daily shuttle service to/from Samui Palm Beach Resort and Chaweng Beach. For shuttle schedule, please check at front desk.

10. Parking
A spacious parking lot is available in our resort area. Reservation is not needed.

11. Extra Towels
Extra towels can be requested at front desk. The maximum number of extra towels for each room is 2 towels per day.

12. Luggage Storage
Samui Palm Beach Resort offers free luggage storage for our guests for up to 1 week. Charges will apply for storage period longer than 1 week. Please note that we will not take any responsibility for any loss and damage of any kind incurs to your stored belongings.

13. Tour and Excursion
Our front desk staffs can contact tour agencies for any excursions in and around Koh Samui. Please make sure you make a booking and complete your payment at least 1 day in advance. Please note that we will not take any responsibility for any loss and damage of any kind incurs to you and your belongings outside resort area.

14. Currency Exchange
Please contact front desk for currency exchange